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Welcome to Tomorrow

We believe that effective leaders don't simply seek "jobs"; they seek organizations with a compelling story, exceptional leaders, and room for continued growth. As you scroll through this page, you will gain a better understanding of Bell Bank's narrative, where the company has been, and where it is going.

VP, Mortgage Servicing Manager

Bell Bank

Bell Bank is the largest family-and employee-owned bank, and arguably the most reputable, in the upper Midwest. With nearly 60 years of success supporting communities across North Dakota and Minnesota, Bell has earned trust through exceptional customer experience. The organization holds dear a culture of "happy employees, happy customers", in that specific order. Every leader at the company embodies this people-first mentality and lives it out in the way they support those around them. The organization has made major investments in the expansion of its service offerings and of its growing national presence. Bell Mortgage is the quickest evolving, highest-growth division of Bell Bank since its inception in 2011. The mentality of the mortgage division has changed from selling loans to maintaining ownership of those originated to continue to service and support. The organization has undergone immense change management and growth the past 5 years. As the company remains unwavering in its ability to provide extraordinary support to customers, it is committed to 300% growth in the Mortgage division alone over the next few years. 

A Foundation you can build on

Getting a sense of the foundation that has been built prior to your arrival offers a lens through which you can see where your career may go.

Bell Bank - Bell Mortgage

Bell Bank serves the upper Midwest communities with remarkable customer service from personal finances to business finances. The Bank has offered customized banking, borrowing, investing, and insuring services for over 60 years. The organization truly makes their customers feel like family by collectively treating them well and making the communities they serve better places.

History

Bell Bank originated in 1966 as State Bank of Fargo, ND. Thomas “Buck” Snortland, one of the founders of State Bank of Fargo, was instrumental in helping set the tone for the company’s employee- and customer-friendly culture. From the early days, Bell Bank differentiated in a market where "bankers hours" restricted customer's access to banks. Bell kept their doors open for 64 hours per week, which was unheard of at the time, in order to best support customers around the clock. Bell Mortgage joined the organization in 2011 and is currently the largest privately owned mortgage company in the United States.

Banking & Mortgage Lending

Bell Bank is arguably the most trusted name in banking. From checking accounts, to savings accounts, to mortgages, to investing, Bell differentiates in a market that can be so commoditized. With attention focused on building relationships built on trust, transparency, availability, and philanthropy, Bell is a stand-out in a transactional industry. The company offers a variety of services to support customers in many financial decisions, focused on customizing solutions for its constituents.

Scale

Bell Bank is headquartered in Fargo, ND, with additional offices nationwide in MN, AZ, NM, TN, CO, MO, ND, IL, WI, KS, FL, and KY. The organization has assets of more than $9B, with a fast-growing mortgage lending servicing portfolio of $12B. 

Bell Bank - What We Value Most

People

Bell's bottom line is "Happy Employees! Happy Customers!". The organization recognizes that employee and customer engagement and satisfaction is absolutely number one to driving success. 

Partnership

The company continues to identify process improvements and additional services to best support its customer-base. Bell is unapologetically making a positive splash in the financial services industry as a leader in relationship building.

Growth

The company continues to expand geographically nationwide to support new markets and customers with the same quality as they have in the Midwest. Bell Mortgage has grown from $1B to $12B in its servicing portfolio over the last 4 years and is well on its way to reach $35B by 2025. 

What You Will Be A Part Of

As a member of the fast-growing Mortgage Servicing team at Bell Bank - Bell Mortgage, you will position the organization for its future, which requires an understanding of those around you, what they collectively stand for, and how they positively impact the world around them.

Pay It Forward - Community Donations
Supporting Families and Businesses
Bell Mortgage
Why Bell Mortgage
Bell Mortgage - The Place To Be

The Company You’ll Keep

Who you’ll work with is often more important than the work itself. Get to know the leadership team you will be engaging with and supporting in this role.

Bob Smiley

SVP Mortgage Servicing Director

Bob joined Bell Bank 4 years ago as he was drawn to the engaging, honest, welcoming culture and company aspirations for transforming its Mortgage Servicing department. After a 25-year stint in executive leadership at U.S. Bank, Bob was well-versed in building teams, driving growth, and leading transformational change. The immediate, positive impact Bob has been able to make to Bell Mortgage has led to the division's immense growth. Under Bob's leadership, the Mortgage Servicing division at Bell has gone from servicing $1M in loans to $12B in loans. This mindset shift of supporting originated loans versus selling them has been transformational for Bell's business. Bob is the direct leader for this role as he elevates to SVP, Mortgage Servicing Director to continue to define and drive the expansion strategy as Bell Mortgage progresses towards a servicing portfolio closer to $40B in the near future. 

Tony Weick

President, Bell Mortgage

Tony's tenure at Bell Mortgage speaks volumes to his loyalty and commitment to the organization's mission. As a leader at the firm for almost a decade, Tony says he "truly enjoys being able to work side-by-side with people I trust and believe in, allowing us to build long-term customer relationships". He is a highly-respected, long-term fixture in the Bell Bank executive leadership team as President of Bell Mortgage. 

Billi Jo Carpenter

VP, Human Resources Manager

Michael Solberg

President and CEO, Bell Bank

Kris Williams

SVP, Mortgage Operations

Tom Romine

SVP, Mortgage Lending

A Day in the Life

Due to recent growth, market expansion, and scaling of the Mortgage Servicing function, Bob Smiley's role has escalated and he seeks to add a VP, Mortgage Servicing Manager to the organization as his successor. This leader will be responsible for driving scalability of the servicing function through team growth (projected to have 215 employees in the servicing division by 2025), technology advancements, and most importantly, coaching, developing, and up-skilling the up-and-coming functional leaders across the 4-5 groups they'll lead. 

Responsibilities

  • Lead and manage the performing Mortgage Servicing functions including strategic planning, financial planning and control, product management and systems utilized. Keep abreast of process automation tools to manage direct cost to service, efficiency and quality.
  • Support existing leadership with learning and development opportunities. Build team with exceptional talent - attracting, engaging, and retaining new team members.
  • Directly lead the following functions with one or more direct managers: Customer Service, Escrow (tax, insurance, Mortgage Insurance, loss drafts, analysis), Payment Processing & Reconciliation, Special Loans (ew loans, Adjustable Rate Mortgages, recasts, modifications), and Investor Reporting & Remitting

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  • Manage business partner relationships with Mortgage Servicing and ensure appropriate oversight and controls are in place for any outsourced activities.
  • Maintain constant communication with manager and maintain good relationships with the Mortgage Servicing team. Meet one on one at least biweekly with team members.
  • Train, implement, and ensure procedures are written on new or updated regulatory, Federal, State, investor, insurer or Bell Bank requirements, new methods, products, projects for department. ● Work closely with other areas of Bell Bank, Risk and Bell Bank Mortgage to maintain proper quality control, consistent customer experience and awareness of enterprise initiatives.

Requirements

  • Ten+ years of experience in managing a mortgage servicing portfolio, or management of multiple mortgage servicing functions in a midsize or larger servicing organization.
  • Working knowledge of mortgage servicing financial performance, metrics, Mortgage Servicing Rights valuations and forecasting.
  • Strategic planning experience for a Mortgage Loan Servicing division including systems, products and financial planning.

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  • Working knowledge of mortgage servicing financial performance, metrics, Mortgage Servicing Rights valuations and forecasting.
  • Key skills in manager and staff development, delegation and controls.
  • Ability to provide professional support and present a positive image of the Department and Bank.

What You Bring to the Table

Culture Advocacy

Leaders at Bell Bank truly embody humility, honesty, and kindness. As VP, Mortgage Servicing Manager, the opportunity to drive culture and change management bringing teams along for the ride of growth, innovation, and expansion is ever present. 

Forward Thinking

This leader will play an integral role in the growth strategy, function requirements, and organizational design as Bell works to grow its servicing portfolio from $12B to $35B nationwide. By bringing innovation and strategic direction to execute on these initiatives, you will add value. 

Mortgage Servicing Expertise

A strong people-leader with broad expertise across Mortgage Servicing functions will serve Bell well through this next critical phase of maturation. Bringing knowledge across the specific domains of special loans, escrow, payments, contact center, and investor management will help guide Bell to be truly "best in class". 

We believe this opportunity has the potential to be your next best thing. What do you think?