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Welcome to Tomorrow

We believe that effective leaders don't simply seek "jobs"; they seek organizations with a compelling story, exceptional leaders, and room for continued growth. As you scroll through this page, you will gain a better understanding of Perforce's narrative, where the company has been, and where it is going.

Vice President of Customer Success

Perforce

Perforce Software stands as a global leader in enterprise DevOps solutions, empowering the world’s most innovative companies to build, test, and deliver software at scale. Backed by Clearlake Capital and Francisco Partners, Perforce has strategically expanded its reach through targeted acquisitions and continuous innovation, now uniting an industry-leading portfolio of brands that serve over 75% of the Fortune 100. With a customer base spanning technology, automotive, financial services, and gaming, Perforce is recognized for its unmatched ability to drive performance, security, and collaboration across complex development environments.

As Perforce enters its next phase of growth, the company is seeking a seasoned Customer Success leader to define and execute a holistic customer success strategy that drives measurable business impact. The Vice President of Customer Success will play a pivotal role in deepening relationships with customers, ensuring their evolving needs are understood, anticipated, and met with excellence. This executive will build and scale a best-in-class organization that delivers meaningful outcomes, strengthens retention and expansion, and transforms the customer experience into a powerful growth engine. The ideal leader combines strategic vision with empathy and executional rigor, translating insight into action to maximize customer value and reinforce Perforce’s position as a trusted, long-term partner to the world’s leading enterprises.

A Foundation you can build on

Getting a sense of the foundation that has been built prior to your arrival offers a lens through which you can see where your career may go.

Perforce

Perforce Software is a global leader in enterprise DevOps, version control, and collaboration solutions that help organizations build, test, and deliver software faster, securely, and at scale. They provides mission-critical tools used across industries such as technology, automotive, financial services, and gaming. Thus far the company has grown largely through strategic acquisitions and continuous innovation. Perforce’s culture is defined by collaboration, curiosity, and a relentless drive to help customers solve complex challenges with precision, reliability, and speed.

History

Founded in 1995 as a privately held company by Christopher Seiwald, Perforce began as a version control company focused on helping developers manage complex codebases with speed and reliability. In January 2018, Clearlake Capital acquired Perforce from Summit Partners. Then, in April 2019, Francisco Partners made a significant equity investment, joining Clearlake as an equal partner. This partnership has since driven Perforce's expansion through strategic acquisitions and innovation, solidifying its position as a global leader in enterprise DevOps solutions. Notable additions include Rogue Wave Software (2019), which expanded Perforce’s footprint in developer productivity and open-source governance; Akana (2021), which strengthened its API management capabilities; Puppet (2022), a leader in infrastructure automation; and the acquisitions of Perfecto (2018), BlazeMeter (2021), and Delphix (2024)—the latter representing Perforce’s largest acquisition to date, growing the company by 30% with the addition of 404 team members and a $150M business. Today, the biggest users of Customer Success Managers (CSMs) sit within Testing (Perfecto and BlazeMeter) and Delphix/Puppet, where Jill’s team partners closely with those General Managers to deliver value across Perforce’s customer base. Perforce today stands as a global powerhouse—uniting best-in-class solutions that enable organizations to deliver high-performance, secure, and scalable software across the most complex development environments.

Technology Industry

Perforce occupies a critical space in the technology landscape as a leading provider of enterprise DevOps, version control, and software lifecycle solutions. In an industry crowded with tools for development, collaboration, and automation, Perforce stands out by offering a unified, scalable platform that addresses the needs of large, complex software organizations. Its solutions are designed to manage high-volume codebases, secure intellectual property, and streamline workflows across distributed teams—capabilities that few competitors match at scale. By combining deep technical expertise with strategic acquisitions like Rogue Wave, Akana, and Puppet, Perforce differentiates itself through a comprehensive, end-to-end approach that accelerates innovation while ensuring reliability, security, and operational efficiency for the world’s most demanding software environments.

Scale

Perforce is a global technology organization serving thousands of enterprise customers across more than 50 countries, including over 75% of the Fortune 100. Its platform supports millions of developers, engineers, and IT professionals across a variety of industries. Today, the company generates approximately $650 million in annual revenue (85% of which is recurring revenue) reflecting its scale, market reach, and impact across the enterprise software landscape. They are targeting $800 million in annual revenue within the next 2-3 years thorugh organic expansion and smart acquisitions.

Our Take On Perforce's Values

Ownership Mentality

Perforce's culture is one where team members don’t wait for direction or get stuck in obstacles, but instead actively look for ways to solve problems and drive progress. Perforce empowers its people to think critically, fail fast, act decisively, own the outcomes and continuously improve.

Customer Centric

Perforce puts their customers at the heart of everything they do, guided by a firm-wide commitment to “Delighting Every Customer.” By anticipating needs, delivering exceptional experiences, and continuously improving, they ensure every interaction creates value and strengthens lasting relationships.

Genuine Care & Collaboration

Perforce believes in collaboration rooted in trust, respect, and genuine care for one another—where every voice matters and teamwork feels like family. By working closely together, they combine their strengths and insights to drive faster innovation, smarter solutions, and greater overall success.

What You Will Be A Part Of

As a leader at Perforce, you will position the organization for its future, which requires an understanding of those around you, what they collectively stand for, and how they positively impact the world.

The Perforce Brand
Check out this video promoting Perforce's new look unveiled in April 2025 to get a better sense for what their brand stands for and what they hear their customers saying
What's It Like at Perforce?
Hear directly from Perforce team members around why they love coming to work every morning.
Product Teaser - Perfecto AI
Check out this video highlighting Perforce's Perfecto AI product that turns plain language inputs into reliable, execution-ready test actions with no scripts or frameworks required.
Perforce Delphix - Customer Success Story
See how a global toy and entertainment leader Mattel accelerated operations, reduced costs, and prepared for the future - all by modernizing its data environments with Perforce Delphix.
Conversation with CEO Jim Cassens
Hear directly from Perforce's CEO Jim Cassens in this conversation with Techstrong about how the company’s overall approach to DevOps is evolving in the wake of a series of acquisitions.
Product Demo - Perforce Puppet
Learn how Perforce's Puppet Enterprise product keeps infrastructure secure, compliant, and efficient with desired state automation and configuration management.

The Company You’ll Keep

Who you’ll work with is often more important than the work itself. Get to know the Perforce's leadership team you will be engaging with and supporting in this role.

Jill Martin

EVP of Operations (Hiring Manager)

Jill serves as Executive Vice President of Operations at Perforce, where she leads global customer-facing teams across Support, Knowledge Services, Professional Services, Education, Customer Success, and Technical Account Management. A proven operational leader, she has been instrumental in scaling organizations through more than 35 acquisitions—overseeing efforts from diligence through seamless integration. In addition to her operational leadership, Jill acts as Executive Sponsor for both the APAC region and Partner Program, underscoring her dedication to driving customer success worldwide. Prior to joining Perforce in 2018, she spent over two decades at HelpSystems in senior roles spanning Professional Services and Global Support. Jill holds a B.S. in Computer Science and Psychology from Minnesota State University, Mankato.

Jim Cassens

Chief Executive Officer

Jim is a seasoned technology executive currently serving as CEO at Perforce Software, where he leads strategic growth, product innovation, and global operations. With more than two decades of leadership experience, Jim previously held key roles at Fortra LLC (formerly HelpSystems), including President of Sales, Executive VP of Mergers & Acquisitions, and CTO, playing a pivotal role in driving the company’s international expansion and acquisition‐driven growth. He holds a B.A. in Business Administration/Computer Science from Aurora University and an MBA from University of St. Thomas in St. Paul, Minnesota.

Kristin Gaarder

Chief People Officer

Adam Olson

Chief Revenue Officer

Jake Hookom

EVP of Product

Daniel Laun

Global GM Testing Business

Steve Jezierski

General Manager

A Day in the Life

Reporting to Jill Martin, EVP of Operations, the Vice President of Customer Success will play a critical role in shaping and executing Perforce’s customer success strategy within a fast-paced, collaborative organization. Having expanded quickly through acquisition, the company began formalizing its customer success engine about 18 months ago and is now focused on building a unified, centralized approach across the organization. This leader will be charged with building out the function—driving consistency across teams, deepening customer relationships, and creating scalable systems that support customer retention, renewal, and expansion. The goal is to create customers for life by ensuring every engagement strengthens trust, satisfaction, and long-term value.

This is a hands-on, fast-moving role is poised for an experienced leader to come in who thrives in a high-growth, evolving environment. The ideal candidate will bring both strategic vision and the willingness to “roll up their sleeves” to build, test, and iterate quickly—learning and adapting along the way. Success will require working seamlessly within a collaborative, family-oriented culture, partnering cross-functionally to drive adoption, growth, and innovation. With Perforce targeting $800 million in revenue by 2027, this role offers the opportunity to make a lasting impact by building a world-class customer success organization at scale.

Responsibilities

  •  Develop and execute a multi-brand Customer Success strategy aligned with company goals and lifecycle value. 
  • Unify CS practices across 15+ brands and product lines while honoring brand-specific customer needs. 
  • Partner with Product, Sales, and Marketing to drive adoption, retention, and expansion  across the portfolio. 
  • Implement standardized processes for onboarding, adoption, renewal, and expansion. 
  • Develop, monitor, and share KPIs around Customer Success – therein sharing with the  business (at the executive level and/or business unit General Managers)

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  •  Leverage data and customer health metrics to inform proactive engagement and risk  management. 
  • Build frameworks for segmentation, playbooks, and success planning that scale efficiently. 
  • Lead, coach, and develop a distributed global CS organization, including Directors,  Technical Account Managers, and Customer Success Managers. 
  • Foster a performance culture grounded in accountability, collaboration, and customer  advocacy. 
  • Attract and retain top talent through clear career paths, enablement, and engagement.
  • Ensure a consistent, high-quality customer experience across brands and regions. 
  • Represent the customer voice at the executive level, influencing product roadmaps and  business priorities. 
  • Partner with Product Marketing on customer advisory programs and champion best-in class customer storytelling. 
  • Partner with Sales and Finance to define and drive metrics tied to retention, expansion, and  customer lifetime value. 
  • Drive cross-sell and upsell motions through trusted advisory relationships and measurable  outcomes. 
  • Build and grow a digital customer success motion.

Qualifications

  • 15+ years of progressive leadership experience in Customer Success, Account  Management, or SaaS operations. 
  • Proven track record leading a multi-brand, multi-product, or global CS organization through  scale and transformation. 
  • Deep understanding of SaaS business models, ARR retention, NRR, and customer health  metrics. 
  • Experience aligning CS with Sales, Product, and Marketing to create integrated go-to market motions. 
  • Skilled in data-driven decision-making, process design, and operational standardization. 
  • Exceptional communication, executive presence, and change management ability.
Download Full Job Description

What You Bring to the Table

Growth Mindset

This leader will need to be commercially oriented with a growth mindset in order to build out a unified customer success function within the organization that strengthens customer relationships to continue expanding revenue through cross-sell, upsell, and renewals. This leader identifies opportunities across the customer lifecycle, aligning teams and resources to maximize long-term value and organizational growth.

Hands-On Leadership

The ideal executive thrives in a fast-paced, high-impact environment and isn’t afraid to roll up their sleeves to build and implement solutions. They actively engage with teams, processes, and customers to drive tangible results from day one.

Pace with Purpose

This leader believes not just in action, but in learning, adapting, and delivering results. They will move with urgency but also with intention: moving quickly, but not recklessly. In the fast-paced environment of Perforce, maintaining strong pace ensures the business keeps ahead of competitors, seizes opportunities, and iterates rapidly based on feedback and ultimately drives value creation.

We believe this opportunity has the potential to be your next best thing. What do you think?